2022 Annual Meeting

Hello, CCPIO members!

The Board is excited to announce that registration for the 2022 Annual Meeting in Phoenix, Arizona, is open! We will meet from Sunday, July 31, through Wednesday, August 3. We know it will be warm, so our motto for the meeting will be “Keep Cool: No Ties. No Heels. No Stress.”

Our Education Committee has been hard at work on a terrific agenda that will address a number of topics facing court PIOs, including what our Courts learned from COVID, what opportunities the pandemic has opened for Court operations, and discussions regarding new media, crisis communications, and advances in technology. While it is still a work in progress, below is a scaled down version to review.

Our daytime meetings will take place at the Arizona Judicial Education Center. The Arizona Supreme Court has graciously donated the space for us to use, and it is a very short walk from the Embassy Suites Phoenix North Downtown where we will be staying.

Our meeting rate at the Embassy Suites is $96/night. That includes complimentary wi-fi, a hot breakfast, and indoor pool, and evening Manager’s Receptions. CCPIO will also host a reception for attendees at the Embassy Suites on Sunday evening, and we encourage everyone to attend.

We encourage anyone planning to attend to register as soon as possible. The $96 rate will expire on June 16, 45 days before the Annual Meeting. After that, the hotel will still provide rooms, but at their standard rate. You will be sent a registration link for the Embassy Suites with your annual meeting confirmation email.

The cost for the Annual Meeting is $500 ($515 if you pay by credit card). If you register after June 16, the rate increases slightly to $550 ($565 if you pay by credit card).

Register for CCPIO Annual Conference  (*All CCPIO members please use existing account option and email provided for CCPIO Membership for login.  If you have any questions concerning registration contact Shay Robertson at Srobertson@ncsc.org or 757-259-1568).

If you would like to join CCPIO, please click here for our application and we promise a quick review for approval. At that time, you may pay for membership and annual meeting at the same time.

I cannot wait to see everyone, old friends and new. And remember, we need to tell our courts’ stories, or someone else will.


(Darren Toms, CCPIO President)

Sunday, July 31, 2022
Hotel Location: Embassy Suites, 10 E. Thomas Road
Conference Location: Judicial Education Center, 3003 N. Central Avenue, Suite 500

3:00 p.m. 4:30 p.m. New Member Orientation @ hotel
This is a great opportunity for members with less than five years’ membership to meet CCPIO members and officers, get an introduction to CCPIO, including its history, committees, core competencies, website, and Slack channel.

4:30 p.m. – 6:00 p.m. Hosted Reception @ hotel
Mix and chat with members and settle into Mountain time while enjoying refreshments.

6:00 p.m. Dinner on Your Own
Dinner on your own or informally join your CCPIO colleagues for dinner at nearby restaurants.

Monday, August 1, 2022
Hotel Location: Embassy Suites, 10 E. Thomas Road
Conference Location: Judicial Education Center, 3003 N. Central Avenue, Suite 500

6:00 a.m. – 7:45 a.m. Breakfast @ hotel
Complimentary breakfast at your convenience in the hotel.

7:00 a.m. – 7:45 a.m. Registration/Check-In @ hotel

8 a.m. Welcome by CCPIO President, Arizona Chief Justice, and Arizona Host
CCPIO President Darren Toms, Arizona Chief Justice Robert Brutinel, and Arizona Host Alberto Rodriguez will welcome attendees to Phoenix and review the agenda.

8:15 a.m. Getting to Know You
A video will feature attendees with an answer to an icebreaker question.

8:30 a.m. – 10:00 a.m.  Session 1: Face-to-Face Listserv
This annual session is always a great opportunity to get firsthand insights and great ideas from your CCPIO colleagues. Come prepared to ask questions, discuss problems and seek advice from your peers.

10:15 a.m. 11:00 a.m. Session 2: Setting the Stage: Reimagining Court Communications
This session is a light-hearted yet meaningful look at the evolution of court communications and the role of the public information officer using survey results and data showing what people think about courts and where they get their trusted information about courts. Discussion with long-serving PIOs will include the most significant changes they’ve seen over the years, what trends we see on the horizon, and why we need to reimagine court communications.

11:00 a.m. 11:45 a.m. Session 3: What are the Media Coming to These Days?
A media expert will provide an overview of the journalism industry in 2022 — how “traditional” journalism is becoming less traditional; the shifts to advocacy/impact reporting; and the rise of nonprofit news organizations — and how these changes are impacting coverage of local courts and broader justice issues.

Noon 1:30 p.m.  Lunch at Judicial Education Center. Speaker Presiding Judge Lawrence King of the Colorado River Indian Tribal Court. Lunch will be provided.

1:30 p.m. 2:15 p.m. Session 4: Breaking News in a Crisis from Multiple Angles
This interactive session builds a scenario around a breaking court news situation. Panelists – a news reporter and a court PIO – explain what they think, do, and want to accomplish at each stage. Members will discuss the scenario and report highlights of lessons learned with feedback from panelists.

2:30 p.m. 3:15 p.m. Session 5: Current Best Practices for Working with Media
A panel of CCPIO members will present three difficult media situations affecting their courts. Members will work together to problem-solve each situation and develop a plan of action. Based on each scenario, panelists will share ideas and offer best practices for working with the media.

3:30 p.m. – 5:00 p.m. Committee Meetings or Work Check-in
Members serving on a CCPIO committee will meet for an in-person committee meeting. Other members are free to use this time to return phone calls, emails, or work on other tasks.

3:30 p.m. – 5:00 p.m. New Court PIO Session
New PIOs with less than five years’ membership or experience will learn tips for succeeding in a court environment. Topics include legal issues for court PIOs, handling high-profile cases, media and public relations, records requests, and more.

Evening Dine-Around
Dinner on your own or informally join your CCPIO colleagues for dinner at nearby restaurants.

Tuesday, August 2, 2022
Hotel Location: Embassy Suites, 10 E. Thomas Road
Conference Location: Judicial Education Center, 3003 N. Central Avenue, Suite 500

6:00 a.m. – 7:45 a.m. Breakfast @ hotel
Complimentary breakfast at your convenience in the hotel.

8:00 a.m. Group Photo

8:30 a.m. 9:45 p.m. Session 1: Trends in Journalism Education
A Walter Cronkite School of Journalism professor will describe the evolutions in journalism education and explain how and what journalism students are being taught to cover courts and the challenges or opportunities this creates for court communicators to work more effectively with new reporters.

9:45 a.m. – 11 a.m. Session 2: Developing a Digital Communications Strategy
Managing a website, social media accounts, and mass email distributions can seem overwhelming, especially if you’re a department of one. Developing a comprehensive digital communications strategy can help you maximize your content while saving you time and energy along the way. In this session, you will learn how to identify the right platforms for your messages, extend the lifespan of your content and create integrated digital communications that successfully complement one another. You’ll also learn about when to use paid vs. organic social media and how to measure your ROI.

11:15 a.m. – 1:15 p.m. Lunch and CCPIO annual business meeting at the Judicial Education Center.
Lunch will be provided.

1:15 – 2:00 p.m. Session 3: Best Practices for Choosing the Right Platform to Convey the Right Message to the Right Audience
Learn how a strategic focus on goals, audiences and key messages can translate into results. Experts explain what research tells us about the best tool for communicating specific messages or reaching specific audiences, focusing on social media channels. You will learn how to create messaging for high impact.

2:00 p.m. – 3:00 p.m. Session 4: Creating Social Media Messages
This learning lab session will reinforce best practices learned in Session 3. You will create messages and videos using predetermined topics.

3:15 p.m. 4:15 p.m. Session 5: Message Monitoring: Tools and Tips for Determining Effectiveness of Digital Messaging
Court public information officers are responsible for disseminating information. But how do you also keep tabs on how the information is received? Discover cost-effective ways to gauge public sentiment about your court and its justices, judges, and staff through social media listening and effective news media monitoring. This session will include an interactive discussion about how to address negative and inaccurate social media comments and inaccurate news media coverage while abiding by judicial canons and other restrictions.

Evening Dine-Around
Dinner on your own or informally join your CCPIO colleagues for dinner at nearby restaurants.

Evening Events
Sign up for an evening excursion organized by the Arizona Host Team. Some events may cost extra, and participation/group size may be limited.

Wednesday, August 3, 2022
Hotel Location: Embassy Suites, 10 E. Thomas Road
Conference Location: Judicial Education Center, 3003 N. Central Avenue, Suite 500

6:00 a.m. – 7:45 a.m. Breakfast @ hotel
Complimentary breakfast at your convenience in the hotel.

8:00 a.m. – 8:15 a.m. Morning Welcome by CCPIO President

8:15 a.m. 8:45 a.m. Session 1: Reimagining Court Websites  
What might your court website look like in 2030? This session will examine the evolution of court websites to reimagine their future. Bring your best ideas to share about the future of court websites, including design, usability, content, and audience expectations.

8:45 a.m. – 9:45 a.m. Session 2: Is Your Website Complying with the Law?
Access to Justice includes eliminating barriers to information posted on court websites. A panel of CCPIO members will discuss why court websites must follow accessibility and other laws and what PIOs need to know about web and electronic document accessibility to provide accessible information to the public. You will receive checklists and planning tools for easy and immediate website improvements to make your website more compliant.

10:00 a.m. 10:30 a.m. Session 3: State of State Courts Public Opinion Survey & Communications Opportunities
This session will provide an overview of the National Center for State Courts’ annual State of the State Courts public opinion survey. Recent survey findings on virtual proceedings, the digital divide and barriers to access will be discussed. We will also spend time brainstorming how NCSC’s polling work can be integrated into the daily work of a PIO, from being used in speeches and annual reports through to demonstrating public support for policy changes with internal stakeholders.

10:30 a.m. – 11:15 a.m. Session 4: Disarming Disinformation & Negativity
Whether you’re a new or experienced court PIO, you recognize the significance of the evolving digital landscape and the public’s adoption of information circulating online. This discussion will provide an overview of the state of disinformation in our society and revisit aspects of previous NCSC and CCPIO disinformation trainings. We will also gain insights from the 2022 Concluding Report from the Supreme Court of Arizona’s Task Force on Countering Disinformation – which provides 27 recommendations for the judicial branch.

11:15 a.m. – 12:30 p.m. Box Lunch and PIO Showcase at the Judicial Education Center
A panel of CCPIO members will showcase innovative projects implemented in their courts within the last two years.

12:30 p.m. Closing Remarks and Announcement of 2023 CCPIO Annual Meeting Location